GLASSIX allows you to manage a unified organizational knowledge base that includes scripts, instructional videos, tutorials, and photos and presentations that can be sent to customers during the call to optimize the service and solve problems more efficiently and quickly.
GLASSIX enables organizations to provide customers with service via any digital channel they choose. Turning to digital channels significantly increases customer satisfaction and strengthens the organization's image as advanced and innovative.
With Glassix, a service representative can provide service to several customers at the same time, which significantly shortens the waiting time for a representative and allows the call center to offer an efficient and fast service to more customers while saving considerable resources.
The WhatsApp Business API allows organizations to route referrals to enterprise departments using a single WhatsApp number, automatically managing a variety of marketing, customer service, and support activities through a connection to the organization's core system (ERP, CRM and ITSM).
The GLASSIX system connects to a variety of enterprise core systems including SysAid, Salesforce, CRM Dynamics as well as CC systems such as Calltech, Aspire, among other telephony .systems
Glassix provides an smart chat bot that enable your customers to perform a variety of automated operations without having to wait for a human rep. These can include checking, order status, schedule appointments and more. You can connect GLASSIX bot flows to external AI & NLP engines
At GLASSIX, the main emphasis is on the representative interface. With a unified and advanced system interface, representatives can provide service efficiently and simply on a wide variety of channels. In short, GLASSIX greatly enhances the representative's experience and thus improves the efficiency and productivity of service, sales and IT support centers.The
At GLASSIX, we understand that the integration between the various organizational communication systems is of paramount importance, and therefore a great deal of thought and effort has been invested in building an advanced API that enables developers inside and outside the organization to achieve integration in a simple and fastest way.
In addition to transferring still images, the system enables real-time video calling.
The GLASSIXsign digital signature module fosters the construction of smart forms within the system and the signing up of customers in all channels: WhatsApp, email, SMS, chat, and others
Managing your organization's omnichannel communications using GLASSIX does not require the installation of servers on the part of the organization nor the installation of an application on the part of the customer. In fact, the system operates in the cloud and can be set up in a very short period of time.
The management interface of the system allows the center’s managers to monitor in real time and in retrospect to optimize activities and supervise employees.
GLASSIX understands the importance of information security and the protection of sensitive and important information – both of the organization and the customers. Thus, the system is secured with a variety of tools and various technological solutions including FW, antivirus, CDR, two-step authentication of users, and others.
Consist in Israel is part of the Consist Software Solution Worldwide Group, founded in 1972. is a leading high-tech and business information technology company headquartered in New York. The group operates offices and development centers in Israel, Germany, South America, Mexico, Spain and the United States and has thousands of customers worldwide.
Consist in Israel operates since 1990 and employs more than 400 high-tech professionals. The Israeli branch has more than 1100 customers in EMEA, including leading companies in nearly all sectors of the economy: banks and financial institutions, insurance companies, energy companies, healthcare centers and organizations, retail and supermarket chains, dozens of government offices and municipalities, pharmaceutical companies, leading academic centers, and many more.
The software areas covered by Consist include banking systems, Omnichannel communication solutions, Output Management Systems, Customer Coummunication Managment systems, ITSM and ESM Service Desk Management Solutions, Digital Signature System, Smart & Accessible Digital form and document solutions, Chat and Voice BOT solutions, Knowledge Management Systems, Data Security systems, Insider threat protection solutions and more.
2 Granit St. Kiriat Arie
Petah Tikva, Israel 4913000
Tel: + 972 – 9204111