Advanced Omnichannel Communication Solution

Advanced Omnichannel Communication Solution

Advanced Omnichannel Communication System

Omnichannel messaging platform for service, sales and IT support centers

!Provides users and customers highly innovative & effective service experience

  • GLASSIX is an omnichannel communication platform that enables user and customers to instantly connect with your organization's representatives using any one of the digital channels - WhatsApp, Facebook, Instagram, Messenger, Viber, e-mail and others
  • With GLASSIX, all the interactions from all channels can be handled from a single, unified dashboard, so that each service representative can easily handle multiple interactions and
    provide service to several customers simultaneously
  • As an Omnichannel IT solution, GLASSIX seamlessly integrates with the SysAid Service Desk system, as well as with other Help Desk software, enabling users to open service calls automatically using their preferred digital channel
  • GLASSIX significantly shortens the waiting time for a representative, allowing you to provide your customers and organizational users with an innovative and the most efficient customer service experience

GLASSIX - this is how it works

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A unified knowledge base

GLASSIX allows you to manage a unified organizational knowledge base that includes scripts, instructional videos, tutorials, and photos and presentations that can be sent to customers during the call to optimize the service and solve problems more efficiently and quickly.

Optimal Customer Experience

GLASSIX enables organizations to provide customers with service via any digital channel they choose. Turning to digital channels significantly increases customer satisfaction and strengthens the organization's image as advanced and innovative.

Maximum service and efficiency

With Glassix, a service representative can provide service to several customers at the same time, which significantly shortens the waiting time for a representative and allows the call center to offer an efficient and fast service to more customers while saving considerable resources.

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WhatsApp Business API

The WhatsApp Business API allows organizations to route referrals to enterprise departments using a single WhatsApp number, automatically managing a variety of marketing, customer service, and support activities through a connection to the organization's core system (ERP, CRM and ITSM).

Integration with CRM & ERP

The GLASSIX system connects to a variety of enterprise core systems including SysAid, Salesforce, CRM Dynamics as well as CC systems such as Calltech, Aspire, among other telephony .systems

Chat Bot automation

Glassix provides an smart chat bot that enable your customers to perform a variety of automated operations without having to wait for a human rep. These can include checking, order status, schedule appointments and more. You can connect GLASSIX bot flows to external AI & NLP engines

GLASSIX - Main Benefits

At GLASSIX, the main emphasis is on the representative interface. With a unified and advanced system interface, representatives can provide service efficiently and simply on a wide variety of channels. In short, GLASSIX greatly enhances the representative's experience and thus improves the efficiency and productivity of service, sales and IT support centers.The 

At GLASSIX, we understand that the integration between the various organizational communication systems is of paramount importance, and therefore a great deal of thought and effort has been invested in building an advanced API that enables developers inside and outside the organization to achieve integration in a simple and fastest way.

In addition to transferring still images, the system enables real-time video calling.

 

The GLASSIXsign digital signature module fosters the construction of smart forms within the system and the signing up of customers in all channels: WhatsApp, email, SMS, chat, and others

Managing your organization's omnichannel communications using GLASSIX does not require the installation of servers on the part of the organization nor the installation of an application on the part of the customer. In fact, the system operates in the cloud and can be set up in a very short period of time.

The management interface of the system allows the center’s managers to monitor in real time and in retrospect to optimize activities and supervise employees.

Combined with customer surveys, GLASSIX will allow you to get a full estimation of you agents and services quality & customers satisfaction.

GLASSIX understands the importance of information security and the protection of sensitive and important information – both of the organization and the customers. Thus, the system is secured with a variety of tools and various technological solutions including FW, antivirus, CDR, two-step authentication of users, and others.

Here is what GLASSIX customers have to say

The installation of GLASSIX in our service and sales center accelerated our ability to answer all our customers' questions in the most efficient and fastest way .... Customers get the best service experience in terms of efficiency and immediacy, and we as a company can close deals much faster than ever.
ROIE BAR HENISUZU TRUCK ISRAEL MARKETING MANAGER
It's very important to me to compliment both Ariel Sahar (GLASSIX's director at Consist) and Shachar Katzir (member of SysAid's implementation team) on the service and professionalism ... the fact that both systems are under Consist roof is a huge plus for us. All our needs were met in the most prompt and professional manner and the Consist's team was always available, and provided us with the most comprehensive solution.
Dali Halev Ben-ShirtitHead of the Service Department at the Hebrew University of Jerusalem IT Department
Shortly after the implementation of the GLASSIX omnichannel communication system, we witnessed a significant improvement in customer service and support. Furtheremore, the time it takes for the call center representatives to resolve tickets was shortened dramatically. This was made possible thanks to the system's ability to deliver videos and training manuals to customers on-line.
Arnoni SapirOperations Manager, 019 Mobile and Internet
There aren't enough words to describe the professionalism and the high level of service we received from the Consist's team. We are extremely happy, not only from the technological solution - of both the GLASSIX omnichannel and the GLASSIX Chat Bot, but from the entire service and support envelope
Gabi MordoVP sales and Customer Service, Holmes Place Israel
It is important to note that during the Corona crisis, the volume of activity in our online stores increased greatly and GLASSIX has allowed us to achieve full business continuity. Not only was customer service not compromised, but it even became more efficient
Zohar ShemeshOperations Manager, ESTEE LAUDER ISRAEL
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About Consist

the world of consist-10

Consist in Israel is part of the Consist Software Solution Worldwide Group, founded in 1972. is a leading high-tech and business information technology company headquartered in New York. The group operates offices and development centers in Israel, Germany, South America, Mexico, Spain and the United States and has thousands of customers worldwide. 

Consist in Israel operates since 1990 and employs more than 400 high-tech professionals. The Israeli branch has more than 1100 customers in EMEA, including leading companies in nearly all sectors of the economy: banks and financial institutions, insurance companies, energy companies, healthcare centers and organizations, retail and supermarket chains, dozens of government offices and municipalities, pharmaceutical companies, leading academic centers, and many more.

The software areas covered by Consist include banking systems, Omnichannel communication solutions, Output Management Systems, Customer Coummunication Managment systems, ITSM and ESM Service Desk Management Solutions, Digital Signature System, Smart & Accessible Digital form and document solutions, Chat and Voice BOT solutions, Knowledge Management Systems, Data Security systems, Insider threat protection solutions and more.

 

Omnichannel ITSM - Use case

Use Case - Glassix as Omnichannel ITSM system at the Hebrew University
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GLASSIX Product page

Glassix omnichannel system - product page
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2 Granit St. Kiriat Arie

Petah Tikva, Israel 4913000

Tel: + 972 – 9204111

 e-mail: info@consist.co.il

www.consist.co.il

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